Privacy Policy

Last updated: 22 April 2025

1. Who We Are

This Privacy Policy applies to Pikes Ibiza, operated by:

PIKES IBIZA & RESTAURANTE S.L.

CIF: B57560799

Address: Calle Cervantes 27, 07820 – San Antonio, Baleares, Spain

Contact: reservations@pikesibiza.com

2. What Personal Data We Collect

We may collect the following personal data through our website, guestlists, reservations, and promotions:

Full name
Email address
Phone number
Hotel reservation details
Communication and marketing preferences
Event guestlist sign-ups
Survey responses and competition entries

3. How We Use Your Data

We use your personal data to:

Manage hotel bookings and communicate reservation details
Send marketing communications via email, WhatsApp or SMS (with your consent)
Handle guestlist registrations and provide event-related information
Administer competitions and customer surveys
Personalise your experience and our services

We may use limited profiling based on your preferences or booking history. This does not involve automated decisions with significant legal effects.

4. Legal Basis for Processing

We process your personal data based on:

Consent – For marketing, guestlists, and promotions
Contract – For managing bookings or event attendance
Legitimate interest – To improve services and operations
Legal obligation – To comply with applicable laws

You can withdraw consent at any time by clicking unsubscribe links or contacting us directly.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements. When no longer needed, data will be securely deleted or anonymised.

6. Sharing Your Data

We may share your personal data with:

Service Providers – CRM platforms, email and SMS providers, WhatsApp messaging services, and analytics tools under GDPR-compliant contracts
Event Promoters – Only with your explicit opt-in, for event-related communications
Competition Partners – Only if you have given clear permission during sign-up
Legal Authorities – Where disclosure is required by law

We do not sell your data to third parties.

7. International Transfers

Some service providers may process your data outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

8. Data Security

We implement technical, organisational, and physical measures to safeguard your personal data. These include encrypted communications, secure storage, and access control protocols.

9. Your Rights Under GDPR

You have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request erasure (“right to be forgotten”)
Restrict or object to data processing
Request a copy of your data in a portable format
Withdraw consent at any time
Lodge a complaint with the Spanish Data Protection Authority (AEPD)

To exercise any of these rights, contact us at: reservations@pikesibiza.com

10. Cookies and Tracking

We use cookies to personalise content, improve your experience, and analyse usage. Some third-party services may also use cookies for analytics and marketing.

For more information, please refer to our Cookie Policy.

11. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, contact us and we will delete it.

12. External Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of those external sites. Please review their privacy policies separately.

13. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website. Material changes will be communicated clearly where appropriate.