House Privacy Policy - Pikes Ibiza

Privacy Policy (NIGHT SLICES & MARAKECH SUITE)

Last updated: 22 April 2025

1. Who We Are

This Privacy Policy applies to Pikes Night Slices and Marakech Suite, operated at Pikes Ibiza by:

IBIZA ROCKS HOUSE S.L.U.
CIF: B57928947
Calle Cervantes 27, 07820 – San Antonio, Baleares, Spain

2. What Personal Data We Collect

We may collect the following personal data through our website, guestlists, reservations, and promotions:

Full name
Email address
Phone number
Reservation details
Communication and marketing preferences

3. How We Use Your Data

We use your personal data to:

Manage and communicate reservation details
Send marketing communications via email, WhatsApp, or SMS (only with your explicit consent)
Personalise your experience and services based on your preferences

We may use limited profiling (e.g., booking or event attendance history) to enhance your experience. This does not involve automated decision-making with significant legal effects.

4. Legal Basis for Processing

We process your personal data based on the following legal bases:

Consent – For marketing communications, promotions, and competitions
Contract – For managing your bookings or event attendance
Legitimate Interest – To improve our services and event operations
Legal Obligation – Where necessary to comply with applicable laws

You may withdraw your consent at any time by using unsubscribe links or contacting us.

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or to meet legal requirements. Once data is no longer needed, it will be securely deleted or anonymised.

6. Sharing Your Data

We may share your personal data with the following parties:

Service Providers – Including CRM systems, email and SMS platforms, WhatsApp messaging tools, and analytics providers under GDPR-compliant contracts
Legal Authorities – Where disclosure is required by law

Sharing with PIKES IBIZA & RESTAURANTE S.L.
We will also share your personal data with PIKES IBIZA & RESTAURANTE S.L. (CIF: B57560799) when operationally necessary — for example, if your booking or event participation involves collaboration with the Pikes Ibiza team. This sharing is based on our legitimate interest in delivering a seamless guest experience across affiliated services

Your data will only be used by them for the specified purpose, in accordance with this Privacy Policy.

We never sell your personal data.

7. International Transfers

Some of our providers may process your data outside the European Economic Area (EEA). Where this applies, we ensure your data is protected using safeguards such as Standard Contractual Clauses or transfers to countries with an adequacy decision.

8. Data Security

We use technical, organisational, and physical security measures to protect your data. These include encrypted communications, access control systems, and secure storage.

9. Your Rights Under GDPR

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your data (“right to be forgotten”)
Restrict or object to processing
Request a copy of your data in a portable format
Withdraw consent at any time
Lodge a complaint with the Spanish Data Protection Authority (AEPD)

To exercise your rights, contact: reservations@pikesibiza.com

10. Cookies and Tracking

We use cookies to personalise your experience and analyse site usage. Some third-party services may also use cookies for analytics or marketing.

For full details, please refer to our Cookie Policy.

11. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect data from minors. If we become aware that we have collected data from a child, we will delete it.

12. External Links

Our website may link to other websites. We are not responsible for the privacy practices of external sites. Please review their policies separately.

13. Updates to This Policy

This policy may be updated from time to time. The latest version will always be published on our website. Any significant changes will be clearly communicated.